Privacy and Personal Data Protection Policy (GDPR)

Last updated: July 29, 2026

Implantodent Dental Clinic (hereinafter referred to as “the Clinic”, “We”, or “Site Administration”), located at 106/2 Ismail Street, Chisinau, Republic of Moldova, respects the privacy and rights of visitors to our website https://implantodent.md/ (hereinafter referred to as “the Website”).

This Privacy Policy has been prepared in accordance with the EU General Data Protection Regulation (GDPR 2016/679) and Law of the Republic of Moldova No. 133/2011 on the Protection of Personal Data. It governs the collection, processing, storage, and protection of personal data of the Website users.

1. What Personal Data We Collect

We collect and process the following categories of information:

1. Data voluntarily provided by you when booking an appointment online or submitting contact forms:

Full name;
Phone number;
Email address (E-mail);
Preferred date and time for the appointment;
Message text or notes related to the appointment.

2. Technical data collected automatically (Cookies and Web Analytics):

IP address and geographic location;
Browser type and version, operating system;
Time of visit, pages viewed, and traffic source;
Data regarding interaction with the Website elements.

2. Purposes and Legal Bases for Data Processing

We process your personal data strictly for legitimate purposes:

Appointment scheduling and provision of medical services: Processing requests for consultations, confirming appointments with dentists via phone or email.
Customer support and communication: Answering your inquiries, providing information regarding clinic services and prices.
Website optimization: Analyzing user experience, improving site performance, and marketing analytics (based on your consent to Cookie usage).
Compliance with legal obligations: Meeting the requirements of the legislation of the Republic of Moldova regarding healthcare and consumer protection.

The legal bases for processing are: your explicit consent when submitting forms on the Website, the necessity to execute a contract / provide medical services at your request, and the legitimate interests of the Data Controller.

3. Data Storage and Security

Retention period: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, or for the duration established by applicable law.
Security: We implement necessary technical and organizational security measures (SSL encryption, access restrictions, secure servers) to prevent unauthorized access, loss, alteration, or disclosure of your information.

4. Disclosure of Data to Third Parties

Implantodent Dental Clinic does not sell, transfer, or lease your personal data to third parties.

Data disclosure is possible only in the following cases:

To web analytics services (e.g., Google Analytics) in an anonymized form for traffic analysis;
To entities providing technical maintenance for the Website and CRM system (under strict confidentiality agreements);
To state and law enforcement authorities — only upon an official legal request in accordance with the legislation of the Republic of Moldova.

5. Use of Cookies

Our Website uses Cookies to ensure proper functionality and improve user experience.

Strictly Necessary Cookies: Essential for the correct operation of the Website.
Analytical Cookies: Help us understand how visitors interact with the Website by collecting anonymous statistical data.

You can change your Cookie settings in your browser at any time or withdraw your consent via the privacy preferences banner on the Website.

6. Your Rights under GDPR and Law No. 133/2011

As a data subject, you hold the following rights:

Right of access: Request confirmation as to whether your personal data is being processed and obtain a copy of it.
Right to rectification: Request the correction of inaccurate or incomplete personal data.
Right to erasure (“Right to be forgotten”): Request the deletion of your data from our systems (provided there are no legal grounds for its further storage).
Right to restriction of processing: Limit the processing of your personal data under certain conditions.
Right to withdraw consent: Withdraw your consent to data processing at any time, without affecting the lawfulness of processing based on consent prior to its withdrawal.
Right to lodge a complaint: Contact the National Center for Personal Data Protection of the Republic of Moldova (CNPDCP) or a relevant supervisory authority if you believe your rights have been violated.

7. Data Controller Contact Information

For any questions regarding the processing of personal data, exercising your rights, or withdrawing consent, please contact us using the details below:

Entity Name: «Implantodent» Dental Clinic
Address: 106/2 Ismail Street, Chisinau, Republic of Moldova
Phone: +373 22 27-27-10 / +373 68 01-01-00
E-mail: implantodent21@gmail.com
Official Website: https://implantodent.md/

8. Changes to the Privacy Policy

We reserve the right to update this Policy at any time. All updates will be published on this page with an updated revision date. We recommend checking this page periodically to stay informed about the latest version.